Founder @ inGenious AI
Mark is experienced in using technology to successfully drive change through large organisations using agile, innovative approaches. After years in the corporate world observing large enterprises sacrifice positive interactions with their customers by reducing customer service costs, he decided there should be a better solution.
Now, driving the use of conversational interfaces that leverage A.I. and Machine Learning, Mark is enabling organisations to interact with their customers with an enjoyable one-to-one experience that can be scaled cost-effectively.
Mark co-founded inGenious AI to create a customer experience based on conversational language, as it’s the most natural interface for humans to use and understand. inGenious AI chatbots enable simple, familiar interactions via voice or text that people enjoy connecting with, and will change the way great customer service is perceived.